These terms and conditions regulate the rights and obligations between the seller and the buyer when purchasing personalized PDF crossword puzzles through the web application https://elisgrid.com.
The seller is:
Bc. Nikola Bělochová
Company ID: 04940105
based in the Czech Republic
(hereinafter referred to as the "seller" or "provider").
The buyer is a natural or legal person who concludes a purchase contract through the web application elisgrid.com (hereinafter referred to as the "buyer" or "user").
These terms and conditions are governed by the law of the Czech Republic.
The subject of the service is providing access to a digital product – a personalized PDF crossword puzzle – based on the data entered by the buyer. After payment, the buyer will receive a link where they can further customize the crossword design and download the output in PDF format.
The content of the crossword (solution, questions, and answers) cannot be changed after purchase. In case of an error, the buyer may contact the seller at elisgridapp@gmail.com, and a correction will be made free of charge. Content changes on request (e.g., different questions) are not part of the service.
The link for design customization and downloading the crossword will be sent by email immediately after payment. This link is active for 7 days from delivery. During this period, the buyer may download the crossword up to 3 times.
The price for the digital product is stated inclusive of VAT.
Payments are processed through Paddle.com, which acts as the merchant of record in the transaction. Paddle handles invoicing, VAT, and international tax management.
The seller reserves the right to refuse any order without providing a reason, especially in case of suspected fraudulent behavior or violation of the terms and conditions. In such cases, the payment will be fully refunded.
Due to the nature of the product (customized digital content), withdrawal from the contract is not possible under Section 1837(d) of the Civil Code.
If the product does not meet the buyer's expectations, the buyer may send a complaint to elisgridapp@gmail.com within 14 days of receiving the download link. Complaints will be assessed individually, and if justified, a remedy or refund may be offered.
The seller is not responsible for damages caused by technical issues beyond their control (e.g., server outages, loss of connection).
The seller is also not liable for damages caused by improper use of the product by the buyer.
The maximum compensation amount shall not exceed the amount paid for the specific order.
The purchased product is intended exclusively for the buyer's personal use. Any further distribution, publication, modification, or resale of the product without the explicit consent of the seller is prohibited and may be considered a violation of intellectual property rights.
The product is not intended for any commercial use without written permission from the seller.
The user must not use the service for illegal, fraudulent, or harmful purposes. The following actions are prohibited:
In case of violation of these rules, the seller reserves the right to terminate access to the product without compensation and may pursue legal actions.
The seller reserves the right to correct any errors or inaccuracies in the service description, prices, or other data at any time, even after the order has been confirmed.
The service may be temporarily unavailable due to technical maintenance or outages. The seller is not responsible for any losses or damages arising from these reasons.
Personal data processing complies with applicable legislation (GDPR, CAN-SPAM, CCPA).
Data (especially email addresses) are stored for 10 years or until consent is withdrawn. The newsletter is managed via Mailchimp. Details are available in the Privacy Policy.
The seller reserves the right to unilaterally change these terms and conditions at any time. The new version becomes effective upon publication on the page https://elisgrid.com. Buyers with active accounts or newsletter subscriptions will be notified of changes by email.