Refund and Cancellation Policy

  1. Nature of the Product
    Personalized PDF crosswords are digital products custom-made for the customer. According to Section 1837(d) of the Civil Code, it is not possible to withdraw from the contract within 14 days as with standard goods.
  2. Complaints
    The buyer is obliged to report any defects in the product (e.g., errors in the text, technical issues) without undue delay, but no later than 14 days from receiving the link to customize or download the product, by sending an email to: elisgridapp@gmail.com. The seller will correct defects free of charge.
  3. Refunds
    Refunds are possible only in the case of a justified complaint if the defective product cannot be repaired. Each case will be assessed individually.
  4. Order Cancellation
    After payment and delivery of the product link, it is not possible to cancel the order or request a cancellation fee. Before payment, the order can be canceled without penalties.
  5. Contact Information
    All complaints and cancellation requests must be sent by email to: elisgridapp@gmail.com.